Shipping policy

Shipping Policy (International Shipping)

Shipping Coverage

We ship worldwide. All international orders are processed and shipped from Ukraine.

Order Processing Time

All orders are processed within 3–10 business days.

Please note:

  • Processing time includes order verification, quality control, packaging, and preparation for shipment.

  • During high-demand periods (sales, holidays, promotions), processing times may be slightly extended.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Shipping Time

Estimated delivery time after dispatch:

  • Europe: 7–14 business days

  • United States & Canada: 8–18 business days

  • Australia & New Zealand: 10–20 business days

  • Other international destinations: 10–25 business days

Delivery times are estimates and may vary depending on:

  • Destination country

  • Customs clearance

  • Local postal services

  • Weather conditions or force majeure events

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination

  • Package weight

  • Selected shipping method

In some cases, free shipping promotions may apply and will be clearly stated at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or VAT, depending on the regulations of the destination country.

Please note:

  • These charges are not included in the product price or shipping cost.

  • All customs duties, taxes, and fees are the responsibility of the customer.

  • We are not responsible for delays caused by customs processing.

Tracking Information

Once shipped, you will receive a tracking number via email.

Tracking updates may take 24–72 hours to appear in the system.

If you experience issues with tracking, please contact us and we will assist you.

Incorrect Address

Please ensure that your shipping address is complete and accurate.

We are not responsible for:

  • Orders delayed or lost due to incorrect or incomplete addresses

  • Packages returned to sender because of address errors

If a package is returned due to an incorrect address, reshipping costs will be covered by the customer.

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe:

  • Please allow an additional 5–7 business days for potential delays.

  • Then contact us with your order number and tracking details.

We will investigate the issue with the carrier and assist you accordingly.

Refused or Unclaimed Packages

If a package is:

  • Refused by the recipient

  • Not claimed and returned by the carrier

The customer is responsible for all return shipping costs. Original shipping fees are non-refundable.

Contact Information

If you have any questions regarding shipping, please contact us:

📧 Email: subrosa.botique@gmail.com
or marynaskuratova@gmail.com
📦 Please include your order number in all inquiries for faster assistance.